The Looking up connection information message displays. Your device tries to set up your email account automatically. If it finds your connection information, specify the information you want to synchronize with your account, and select Done. You will see your account listed on the Accounts list. Go to the BlackBerry Hub to access your email account. If it can't set find your connection information, you'll see a message recommending that you use advanced setup steps.
If this is the case, see the next procedure. Use the following steps to use advanced settings to set up your Exchange ActiveSync connection to your account. Then, select the menu icon beneath the Email Address box to access advanced setup options. Enter the settings for your account as follows. If you had just tried the previous procedure, some of these settings may already be entered for you.
If you are using Microsoft , leave the Domain field blank. If you are not using Microsoft and your admin gave you a domain setting, enter that in the Domain box. In Server address , if you are using Microsoft , type outlook. If you are not using Microsoft , type the server address provided by your admin.
Select Next. The Checking for supported services and policy information message displays. On the next page, specify the information you want to sync, and then select Done. The Saving and verifying your settings message displays. If your account was set up, you will see your account listed on the Accounts list. If you see the message that your account cannot be authenticated with your service provider, click OK , click Previous , and then verify that your settings are correct.
Your BlackBerry will try to set up your email account automatically. If setup completes successfully, skip to the next step. If your email account can't be configured automatically, do the following:. Scroll down and type the name of your email server. Note: If your plan is Office operated by 21Vianet, scroll down and type the name of your email server. Enter the name of the outgoing server. Note: If your plan is Office operated by 21Vianet, enter the name of the outgoing server.
These are your settings if you're using the latest version of Microsoft If your email account is the type that requires registration, you must register it the first time you sign in to Outlook on the Web. Connecting to your email account through a mobile phone will fail if you haven't registered your account through Outlook on the Web.
After you sign in to your account, sign out. Then try to connect using your mobile phone. If you connect to your account using a POP or IMAP connection, you will only be able to use and synchronize your email using a wireless connection. For information about how to synchronize the contacts and calendar between your BlackBerry and your account using a wired connection, contact BlackBerry support.
For help adding the account via the BlackBerry Device Service, see How to set up a Microsoft work or school account on the BlackBerry 10 smartphone. Press Disconnect. Press the Return key to return to standby mode.
Please let us know how we could improve our device guides Enter your comments here then click the 'Send' button. Reset my password. Select help topic Basic use. Change settings. Read help info. Step 5 of 15 Create new email account If you have already set up an email account: Press Set up another email account. Step 6 of 15 Create new email account Press Other. Step 7 of 15 Enter email address Press the field below Email address and key in your email address.
Step 8 of 15 Enter password Press the field below Password and key in the password for your email account at your email provider. Step 9 of 15 Enter password Press Continue. Step 10 of 15 Enter email account name Press Change Settings. Step 11 of 15 Enter email account name Press the field below Email account name and key in a name for the email profile such as Private or Work.
Step 12 of 15 Enter sender name Press the field below Your name and key in the required sender name. Step 13 of 15 Save and exit Press Save. Step 14 of 15 Save and exit Press Disconnect. Step 15 of 15 Save and exit Press the Return key to return to standby mode. Follow the instructions on the display to log on to BlackBerry ID.
Was this helpful? Send us your comments Please let us know how we could improve our device guides Enter your comments here then click the 'Send' button. Send Cancel. Email this article to your friend. Get information on Close dialog. Login to My Vodafone. There are 0 errors:. Password strength.
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